Thor, Carl G. <br/><br/>
Designing feedback : performance measures for continuous improvement 

 - Menlo ParkUS  Crisp Pub.  1998 
 - vi, 93 p. 
<br/><br/> Addresses issues of feedback such as flow and frequency, accuracy and gathering effort, individual and group measures, and style and format.  Describes types of performance measures including: profitability measures, measures of process quality, and workforce measures.  Explains how measures are used and emphasises the need for vertical communication of measured results. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 13.02.01 T487