00669nam a2200109Ia 4500080002200000100001800022245007300040260003500113300001400148520037800162583001900540  aLRC 13.02.01 T487  aThor, Carl G.  aDesigning feedback : performance measures for continuous improvement  bCrisp Pub.aMenlo ParkUSc1998  avi, 93 p.  aAddresses issues of feedback such as flow and frequency, accuracy and gathering effort, individual and group measures, and style and format.  Describes types of performance measures including: profitability measures, measures of process quality, and workforce measures.  Explains how measures are used and emphasises the need for vertical communication of measured results.  c3/7/00kM2LMGR