TY  - BOOK
AU  - Thor, Carl G.
TI  - Designing feedback : performance measures for continuous improvement
PY  - 1998///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Addresses issues of feedback such as flow and frequency, accuracy and gathering effort, individual and group measures, and style and format.  Describes types of performance measures including: profitability measures, measures of process quality, and workforce measures.  Explains how measures are used and emphasises the need for vertical communication of measured results
ER  -