00586nam a2200109Ia 4500080002300000100001700023245006600040260003500106300001500141520030100156583001900457  aLRC 12.04.01 C7525  aConlow, Rick  aExcellence in management : practical applications for success  bCrisp Pub.aMenlo ParkUSc1991  avi, 132 p.  aPresents skills and techniques of management that can produce workplace excellence.  These include: setting clear goals with employees; confronting problems; listening effectively; creating superior customer service; managing time; hiring the best employees; and improving problem-solving skills.  c3/7/00kM2LMGR