TY  - BOOK
AU  - Conlow, Rick
TI  - Excellence in management : practical applications for success
PY  - 1991///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Presents skills and techniques of management that can produce workplace excellence.  These include: setting clear goals with employees; confronting problems; listening effectively; creating superior customer service; managing time; hiring the best employees; and improving problem-solving skills
ER  -