Hanks, Kurt creator text Menlo ParkUS Crisp Pub. 1991 monographic 135 p. Provides ideas on how managers can successfully motivate employees. Suggestions include: giving specific, unambiguous, clearly spoken, simple directions; setting specific objectives; showing appreciation for employees' suggestions; managing time efficiently; delegating responsibility; and building the self-esteem of workers. Addresses management styles; ten pitfalls to avoid; the role of feedback; and a wide range of human needs. 3/7/00 M2LMGR LRC 05.03.02 H241