Lickson, Charles P. <br/><br/>
Ironing it out : seven simple steps to resolving conflict 

 - Rev. ed 
 - Menlo ParkUS  Crisp Pub.  1996 
 - vi, 171 p. 
<br/><br/> Analyses conflict.  Provides seven steps for ironing out conflict beginning with, removing all masks and ending with acknowledging and preserving the value of the relationship.  Discusses the application of the seven steps  to resolving conflicts in the family, workplace, public etc.  Views conflict as a potentially creative process. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 01.02.07 L7115