00652nam a2200121Ia 4500080002300000100002400023245006200047250001200109260003500121300001500156520034000171583001900511  aLRC 01.02.07 L7115  aLickson, Charles P.  aIroning it out : seven simple steps to resolving conflict  aRev. ed  bCrisp Pub.aMenlo ParkUSc1996  avi, 171 p.  aAnalyses conflict.  Provides seven steps for ironing out conflict beginning with, removing all masks and ending with acknowledging and preserving the value of the relationship.  Discusses the application of the seven steps  to resolving conflicts in the family, workplace, public etc.  Views conflict as a potentially creative process.  c3/7/00kM2LMGR