00711nam a2200145Ia 4500 LRC 01.02.07 L7115 Lickson, Charles P. Ironing it out : seven simple steps to resolving conflict Rev. ed Crisp Pub. Menlo ParkUS 1996 vi, 171 p. Analyses conflict. Provides seven steps for ironing out conflict beginning with, removing all masks and ending with acknowledging and preserving the value of the relationship. Discusses the application of the seven steps to resolving conflicts in the family, workplace, public etc. Views conflict as a potentially creative process. 3/7/00 M2LMGR M L7115 LRC 19923 19923 0 0 0 0 CRCM CRCM 2023-05-04 0 LRC 01.02.07 L7115 0000000013937 2023-05-04 00:00:00 2023-05-04 M