TY  - BOOK
AU  - Lickson, Charles P.
TI  - Ironing it out : seven simple steps to resolving conflict
PY  - 1996///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Analyses conflict.  Provides seven steps for ironing out conflict beginning with, removing all masks and ending with acknowledging and preserving the value of the relationship.  Discusses the application of the seven steps  to resolving conflicts in the family, workplace, public etc.  Views conflict as a potentially creative process
ER  -