00678nam a2200109Ia 4500080002200000100002200022245006700044260003500111300001500146520038800161583001900549  aLRC 13.02.02 B875  aBrounstein, Marty  aHandling the difficult employee : solving performance problems  bCrisp Pub.aMenlo ParkUSc1993  avii, 76 p.  aIdentifies  six degrees of difficult employees and labels them in ascending order as follows: new, inconsistent, unbalanced, mediocre, marginal, and intolerable.  Shows how to determine the causes of employee performance problems, and indicates what intervention steps to take.  Encourages managers to give employees constructive feedback as this would improve work ethic and morale.  c3/7/00kM2LMGR