Hathaway, Patti <br/><br/>
Giving and receiving feedback : building constructive communication 

 - Rev. ed 
 - Menlo ParkUS  Crisp Pub.  1998 
 - vi, 104 p. 
<br/><br/> Provides insights and suggestions for handling critical feedback; and, for giving positive feedback effectively and fairly.  Suggests times when critical feedback should not be given e.g. when the person giving the feedback is angry or stressed; when the person receiving the feedback cannot take action on it. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 08.16.01 H363