TY  - BOOK
AU  - Hathaway, Patti
TI  - Giving and receiving feedback : building constructive communication
PY  - 1998///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Provides insights and suggestions for handling critical feedback; and, for giving positive feedback effectively and fairly.  Suggests times when critical feedback should not be given e.g. when the person giving the feedback is angry or stressed; when the person receiving the feedback cannot take action on it
ER  -