Ralphs, Lenny T. creator text Menlo ParkUS Crisp Pub. 1996 monographic viii, 114 p. Defines and explains organization development (OD) and advises on selection of OD consultants - their role, contracts etc. Provides models and methods for OD, for example, diagnostic models, data collection methods. Examines change and proposes psychological strategies for managing change. 3/7/00 M2LMGR LRC 12.04.01 R163