Martin, William B. <br/><br/>
Managing quality customer service 

 - Menlo ParkUS  Crisp Pub.  1989 
 - [2], vii, 94 p. 
<br/><br/> Leads the reader systematically through 5 stages of the customer-service management cycle.  Aims to help improve customer-service delivery systems within an organization by providing not only understanding of each stage, but also guidance re facilitating the implementation of the principles and concepts discussed. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 12.04.01 M379