00491nam a2200109Ia 4500080002200000100001800022245006600040260003000106300001500136520021100151583001900362  aLRC 12.04.01 M115  aMcArdle, Geri  aManaging differences : a guide to proactive management skills  bCrisp Pub.aMenloUSc1995  avi, 109 p.  aProvides practical negotiation and persuasion techniques for managing/resolving differences.  Identifies sources of differences and suggests five styles for managing them.  Explains the negotiation process.  c3/7/00kM2LMGR