00637nam a2200109Ia 4500080002200000100001600022245006500038260003500103300001800138520035200156583001900508  aLRC 12.07.02 B712  aBone, Diane  aQuality at work : a personal guide to professional standards  bCrisp Pub.aMenlo ParkUSc1989  a[2], v, 88 p.  aDefines quality and discusses the intangables of quality, viz. commitment, competence and communication.  Examines personal quality standards, and discusses their relation to the work situation.  Gives guidelines for setting quality goals based on the organization's work purpose.  Provides a seven-step plan for establishing perfection standards.  c3/7/00kM2LMGR