00695nam a2200133Ia 4500 LRC 12.07.02 B712 Bone, Diane Quality at work : a personal guide to professional standards Crisp Pub. Menlo ParkUS 1989 [2], v, 88 p. Defines quality and discusses the intangables of quality, viz. commitment, competence and communication. Examines personal quality standards, and discusses their relation to the work situation. Gives guidelines for setting quality goals based on the organization's work purpose. Provides a seven-step plan for establishing perfection standards. 3/7/00 M2LMGR M B712 LRC 20103 20103 0 0 0 0 CRCM CRCM 2023-05-04 0 LRC 12.07.02 B712 0000000014117 2023-05-04 00:00:00 2023-05-04 M