00441nam a2200085Ia 4500100002200000245009500022260000900117520021000126583001900336  aBROCKMAN, John R.  aJust another management fad? The implications of TQM for library and information services.  c1992  aPresents an overview of the development of quality management in library and information services on the basis of its evolution from quality control, through quality assurance, to total quality management.  c3/7/00kM2LMGR