00430nam a2200085Ia 4500100001700000245006000017260000900077520023900086583001900325  aBYRNE, David  aQuality management in library and information services.  c1993  aIdentifies the origin of quality management, and focuses on some of the initiatives that may assist library and information people to improve continuously the service that is provided to customers.  Includes a list of further reading.  c3/7/00kM2LMGR