00477nam a2200109Ia 4500 BYRNE, David Quality management in library and information services. 1993 Identifies the origin of quality management, and focuses on some of the initiatives that may assist library and information people to improve continuously the service that is provided to customers. Includes a list of further reading. 3/7/00 M2LMGR A 21287 21287 0 0 0 0 CRCM CRCM 2023-05-04 0 0000000015301 2023-05-04 00:00:00 2023-05-04 A