00582nam a2200085Ia 4500100001900000245004500019260000900064520040400073583001900477  aARGYRIS, Chris  aGood communication that blocks learning.  c1994  aShows how techniques of corporate communication such as focus groups and surveys discourage the kind of organisational self-examination that is necessary today.  Concludes that managers need employees who think constantly and creatively about the needs of the organisation.  The problem is not that employees run away from organisational self-examination, the problem is that no one asks it of them.  c3/7/00kM2LMGR