00421nam a2200085Ia 4500100002100000245005100021260000900072520023500081583001900316  aNORTON, David P.  aManaging benefits from information technology.  c1995  aNotes that despite mounting evidence that information technology plays an increasingly fundamental role in formulating strategy, there is growing unease in management circles that IT investments are falling short of their promise.  c3/7/00kM2LMGR