00545nam a2200085Ia 4500100001900000245006100019260000900080520035100089583001900440  aEAGER, Carolyn  aObservational method for undertaking user needs studies.  c1996  aNotes that in cases where it is difficult for persons to articulate their information needs, one technique which can be used involves observing information seeking behaviour without asking the user explicit questions of his needs.  Describes new observational for observing information needs, and a small-scale experiment to test the methodology.  c3/7/00kM2LMGR