TY  - BOOK
AU  - EAGER, Carolyn
TI  - Observational method for undertaking user needs studies
PY  - 1996///
N2  - Notes that in cases where it is difficult for persons to articulate their information needs, one technique which can be used involves observing information seeking behaviour without asking the user explicit questions of his needs.  Describes new observational for observing information needs, and a small-scale experiment to test the methodology
ER  -