BRUMM, Eugenia K. <br/><br/>
Marriage of quality standards and records management. 

 -  1996 
<br/><br/> Focuses on the importance of ISO 9000 to the records management profession.  Describes the ISO 9000 standards, defines the quality operations included in the standards, and, using them as a focal point, emphasises the benefits that can accrue to record managers in a broader context by educating themselves about international quality standards.