BRUMM, Eugenia K. creator text 1996 monographic Focuses on the importance of ISO 9000 to the records management profession. Describes the ISO 9000 standards, defines the quality operations included in the standards, and, using them as a focal point, emphasises the benefits that can accrue to record managers in a broader context by educating themselves about international quality standards. 3/7/00 M2LMGR