00907nam a2200109Ia 4500080002100000100002200021245005800043260004700101300001500148520061700163583001700780  aLRC 02.01.02 K17  aKaplan, Robert S.  aBalanced scorecard : translating strategy into action  bHARVARD BUSINESS SCHOOL P.aBostonUSc1996  axi, 322 p.  aPresents the balanced scorecard (BSC) as a strategic management system that translates mission and strategy into objectives and measures.  Shows how to use measures, in  each of four categories namely: financial, customer, internal business process, and learning and growth.  Uses Part 1 to describe the construction of the BSC.  Covers the fundamentals of building objectives and measures in each of the four categories.  Uses Part 2 to explain how companies are using the BSC to enhance alignment and accountability; to establish long term targets for strategic measures; and, to facilitate strategic learning.  c12/6/00kM2L