00995nam a2200133Ia 4500 LRC 08.16.01 H339 Harvard business review on effective communication Harvard Business School P. BostonUS 1999 v, [1], 206 p. Located in the Learning Resource Centre Emphasizes the importance of listening, and provides suggestions for developing a listening improvement programme for the workplace. Provides guidelines for conducting meetings that achieve their objectives. Identifies communication, support, respect, fairness, predictability and competence as the factors which affect the development of trust and candour between staff and managers. Discusses the necessity for developing an information network that attracts, creates and disseminates information. Examines topics such as: changing the behaviour of frontline employees; and, building effective management teams. 1/11/01 M2L M H339 LRC 23158 23158 0 0 0 0 CRCM CRCM 2023-05-04 0 LRC 08.16.01 H339 0000000017172 2023-05-04 00:00:00 2023-05-04 M