O'Dell, Carla <br/><br/>
If only we knew what we know : the transfer of internal knowledge and best practice 

 - New YorkUS  Free P.  1998 
 - xvii, 238 p. 
<br/><br/> Uses case studies to demonstrate how the profitability/effectiveness of an organization can be improved by capturing, transferring, and putting into practical use, internally  available knowledge.  Provides a model for ensuring that the transferred knowledge accomplishes its purpose.  Identifies the 3  components of the model, namely: the 3 value propositions; four enablers; and the four-step change process.  Discusses each component in detail. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 12.04.01 O23