00754nam a2200109Ia 4500080002100000100001800021245008800039260003000127300001700157520045300174583001700627  aLRC 12.04.01 O23  aO'Dell, Carla  aIf only we knew what we know : the transfer of internal knowledge and best practice  bFree P.aNew YorkUSc1998  axvii, 238 p.  aUses case studies to demonstrate how the profitability/effectiveness of an organization can be improved by capturing, transferring, and putting into practical use, internally  available knowledge.  Provides a model for ensuring that the transferred knowledge accomplishes its purpose.  Identifies the 3  components of the model, namely: the 3 value propositions; four enablers; and the four-step change process.  Discusses each component in detail.  c1/18/01kM2L