TY  - BOOK
AU  - O'Dell, Carla
TI  - If only we knew what we know : the transfer of internal knowledge and best practice
PY  - 1998///
CY  - New YorkUS
PB  - Free P.
N2  - Uses case studies to demonstrate how the profitability/effectiveness of an organization can be improved by capturing, transferring, and putting into practical use, internally  available knowledge.  Provides a model for ensuring that the transferred knowledge accomplishes its purpose.  Identifies the 3  components of the model, namely: the 3 value propositions; four enablers; and the four-step change process.  Discusses each component in detail
ER  -