Quinlivan-Hall, David creator text San DiegoUS Pfeiffer 1994 monographic xiii, 177 p. Presents a model of problem solving in three stages namely: understanding the issues and defining the problem; generating solutions and choosing the best; and, implementing the solution and following up on it. Advocates the use of a neutral facilitator to guide participants through the three stages of a problem-solving meeting. Outlines his/her roles and tasks, and lists 25 facilitator interventions including: encouraging participation; discouraging personal attacks; and, summarizing for the group. Introduces and describes 60 facilitation tools. 1/19/01 M2L LRC 05.03.07 Q7