Stern, Nancy creator text IrvineUS Richard Chang Associates 1995 monographic ix, 121 p. Highlights 101 mistakes that trainers make. Explains the negative effects of the behaviours and suggests strategies for correcting them. Covers areas including: preparation of the training area; personal appearance and gestures; language, voice and expressions; methods and materials; preparation and use of equipment; and, time management. 1/23/01 M2L LRC 13.09.09 S839