Rothwell, William J. creator text US Jossey-Bass Pfeiffer 1995 monographic xxxiv, 622 p. Defines organization development (OD) and key OD terms. Identifies the 8 steps in the action research change model as the key steps in OD interventions. States these steps as: entry, start-up, assessment and feedback, action planning, intervention, evaluation, adoption, and separation; and examines each in detail. Describes the competencies needed by internal and external OD consultants, and addresses ethical issues that confront them. 1/25/01 TESSA_H LRC 12.04.01 P895