Coleman, Roberta...[et al] <br/><br/>
AT&T quality improvement cycle 

 - [S.l.]US  AT&T Bell Laboratories Pub. Center  1998 
 - ix, [1], 69 p. 
<br/><br/> Offers a proven system of specific activities designed to assist quality improvement teams in identifying, defining, and resolving process problems.  Proposes methodology, supported by a package of tools and techniques, that will facilitate problem analysis and promote teamwork.  Includes the AT&T quality policy, and provides a glossary. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 12.07.02 A862