00637nam a2200109Ia 4500080002200000100003100022245003500053260005500088300001900143520034400162583002100506  aLRC 12.07.02 A862  aColeman, Roberta...[et al]  aAT&T quality improvement cycle  bAT&T Bell Laboratories Pub. Centera[S.l.]USc1998  aix, [1], 69 p.  aOffers a proven system of specific activities designed to assist quality improvement teams in identifying, defining, and resolving process problems.  Proposes methodology, supported by a package of tools and techniques, that will facilitate problem analysis and promote teamwork.  Includes the AT&T quality policy, and provides a glossary.  c1/31/01kTESSA_H