Coleman, Roberta...[et al] creator text S.l.]US AT&T Bell Laboratories Pub. Center 1998 monographic ix, [1], 69 p. Offers a proven system of specific activities designed to assist quality improvement teams in identifying, defining, and resolving process problems. Proposes methodology, supported by a package of tools and techniques, that will facilitate problem analysis and promote teamwork. Includes the AT&T quality policy, and provides a glossary. 1/31/01 TESSA_H LRC 12.07.02 A862