Leger, Elias...[et al] <br/><br/>
AT&T Process quality management & improvement guidelines 

 - [S.l.]US  AT&T Bell Laboratories Pub. Centre  1988 
 - ix, [1], 134 p. 
<br/><br/> Defines terms including: quality, process, process quality management, process quality improvement.  Provides a detailed seven-step methodology for managing and improving process quality.  Tabulates the steps with the corresponding objectives, key activities, and tools/techniques.  Uses the appendix to describe the quality tools/techniques needed at each of the seven steps. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 12.04.01 P963