Leger, Elias...[et al] creator text S.l.]US AT&T Bell Laboratories Pub. Centre 1988 monographic ix, [1], 134 p. Defines terms including: quality, process, process quality management, process quality improvement. Provides a detailed seven-step methodology for managing and improving process quality. Tabulates the steps with the corresponding objectives, key activities, and tools/techniques. Uses the appendix to describe the quality tools/techniques needed at each of the seven steps. 2/1/01 TESSA_H LRC 12.04.01 P963