TY  - BOOK
AU  - Leger, Elias...[et al]
TI  - AT&T Process quality management & improvement guidelines
PY  - 1988///
CY  - [S.l.]US
PB  - AT&T Bell Laboratories Pub. Centre
N2  - Defines terms including: quality, process, process quality management, process quality improvement.  Provides a detailed seven-step methodology for managing and improving process quality.  Tabulates the steps with the corresponding objectives, key activities, and tools/techniques.  Uses the appendix to describe the quality tools/techniques needed at each of the seven steps
ER  -