Donnell, Augustus <br/><br/>
Analyzing business process data : the looking glass 

 - [S.l.]US  AT&T Quality Steering Committee  1990 
 - xiv, 173 p. 
<br/><br/> Answers basic questions about data analysis.  Presents strategy for selecting measures that will help in understanding, managing and improving the business process.  Teaches concepts of process capability, process control and, process improvement.  Introduces the control chart; and explains how to diagnose the sources of significant changes in the business process.  Describes data analysis tools including histograms, Pareto diagrams, and boxplots. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 12.04.01 D685