00754nam a2200109Ia 4500080002200000100002200022245005600044260005200100300001600152520045600168583002000624  aLRC 12.04.01 D685  aDonnell, Augustus  aAnalyzing business process data : the looking glass  bAT&T Quality Steering Committeea[S.l.]USc1990  axiv, 173 p.  aAnswers basic questions about data analysis.  Presents strategy for selecting measures that will help in understanding, managing and improving the business process.  Teaches concepts of process capability, process control and, process improvement.  Introduces the control chart; and explains how to diagnose the sources of significant changes in the business process.  Describes data analysis tools including histograms, Pareto diagrams, and boxplots.  c2/1/01kTESSA_H