00812nam a2200133Ia 4500 LRC 12.04.01 D685 Donnell, Augustus Analyzing business process data : the looking glass AT&T Quality Steering Committee [S.l.]US 1990 xiv, 173 p. Answers basic questions about data analysis. Presents strategy for selecting measures that will help in understanding, managing and improving the business process. Teaches concepts of process capability, process control and, process improvement. Introduces the control chart; and explains how to diagnose the sources of significant changes in the business process. Describes data analysis tools including histograms, Pareto diagrams, and boxplots. 2/1/01 TESSA_H M D685 LRC 23226 23226 0 0 0 0 CRCM CRCM 2023-05-04 0 LRC 12.04.01 D685 0000000017240 2023-05-04 00:00:00 2023-05-04 M