00778nam a2200109Ia 4500080002100000245004900021260005000070300002100120500007200141520043500213583002000648  aLRC 12.04.01 U86  aUsing ISO 9000 to improve business processes  bAT&T Corporate Quality Officea[S.l.]USc1995  axix, [1], 256 p.  aBibliography: p. 233-242.  Located in the Learning Resource Centre.  aHighlights 8 important lessons learned by AT&T organizations who improved their business processes, as a result of compliance with ISO 9000.  Provides information, and addresses some of the concerns that business managers have about ISO 9000.  These concerns include questions about the requirements of ISO 9000; the cost involved in the ISO 9000 compliance effort; documents required; and benefits to participating organizations.  c2/5/01kTESSA_H