TY  - BOOK
TI  - Using ISO 9000 to improve business processes
PY  - 1995///
CY  - [S.l.]US
PB  - AT&T Corporate Quality Office
N1  - Bibliography: p. 233-242.  Located in the Learning Resource Centre
N2  - Highlights 8 important lessons learned by AT&T organizations who improved their business processes, as a result of compliance with ISO 9000.  Provides information, and addresses some of the concerns that business managers have about ISO 9000.  These concerns include questions about the requirements of ISO 9000; the cost involved in the ISO 9000 compliance effort; documents required; and benefits to participating organizations
ER  -