Quality happens through people : learning how to help it happen 

 - [S.l.]US  AT&T Corporate Quality Office  1994 
 - ix, [1], 106 p. 
<br/><br/> Located in the Learning Resource Centre 
<br/><br/> Presents employees who, while struggling with organizational change that threatened their jobs and business, reorganized and accelerated progress.  Highlights factors which contributed to their success including: direct and frequent communication; thoughtful and deliberate planning; and, strategies for supporting and empowering employees, such as, mentoring, coaching, celebration and recognition. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 12.04.01 Q1