00736nam a2200109Ia 4500080002000000245006800020260005000088300002000138500004400158520040400202583002000606  aLRC 12.04.01 Q1  aQuality happens through people : learning how to help it happen  bAT&T Corporate Quality Officea[S.l.]USc1994  aix, [1], 106 p.  aLocated in the Learning Resource Centre  aPresents employees who, while struggling with organizational change that threatened their jobs and business, reorganized and accelerated progress.  Highlights factors which contributed to their success including: direct and frequent communication; thoughtful and deliberate planning; and, strategies for supporting and empowering employees, such as, mentoring, coaching, celebration and recognition.  c2/5/01kTESSA_H