text S.l.]US AT&T Corporate Quality Office 1994 monographic ix, [1], 106 p. Presents employees who, while struggling with organizational change that threatened their jobs and business, reorganized and accelerated progress. Highlights factors which contributed to their success including: direct and frequent communication; thoughtful and deliberate planning; and, strategies for supporting and empowering employees, such as, mentoring, coaching, celebration and recognition. Located in the Learning Resource Centre 2/5/01 TESSA_H LRC 12.04.01 Q1