TY  - BOOK
TI  - Quality happens through people : learning how to help it happen
PY  - 1994///
CY  - [S.l.]US
PB  - AT&T Corporate Quality Office
N1  - Located in the Learning Resource Centre
N2  - Presents employees who, while struggling with organizational change that threatened their jobs and business, reorganized and accelerated progress.  Highlights factors which contributed to their success including: direct and frequent communication; thoughtful and deliberate planning; and, strategies for supporting and empowering employees, such as, mentoring, coaching, celebration and recognition
ER  -